Return Policy

 

TERMS AND CONDITIONS:

Money Back Guarantee Policy , Return Policy, Refunds, Copyright Notice, Terms and Conditions of Use, Privacy Policy

PLEASE READ ALL NOTICES CAREFULLY BEFORE USING THIS WEBSITE

Cerma, Cermatreatment.com, Cermatreatment, Bijou.inc and/or under license from Motor Works, LLC refers to our Company, and any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

In using this website you are deemed to have read and agreed to the following terms and conditions:
 
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing and applicable law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cermatreatment.com.com and Bijou.in reserve the right to change, alter, and update terms and conditions at any time without notice.  By using the cermatreatment.com.com website and/or purchasing items from the store and accepting the Terms and Conditions at check out, accept in full all terms and condition here within, and further agree not to challenge any of the terms as listed, unless they are considered to be a violation of law within the state of Texas. In any case Cermatreatment.com.com will not be liable for any damages, except and limited to the cost of the original purchase amount. Cermatreatment.com/ Bijou.inc under license from Motor Work, a Nevada corporation, does carry product liability insurance insurance coverage to protect usage of our products.

MONEY BACK GUARANTEE POLICY - LIMITATION AND RESTRICTIONS APPLY:

While we cannot promise exactly what level of performance improvement Cerma STM-3® will give your particular vehicle, we do believe in our products 100%. This is why we offer a 90 day, no questions asked money back guarantee for all treatment products including our premier product, Cerma STM-3 Engine Treatment.  Cermatreatment.com.com will upon request refund the purchase price of ANY TREATMENT product purchased in the event you, the customer has not realized the benefits of our products as reflected within this site, up to $100 per customer.  Treatment products include all products listed under the Cermatreatment.com.com heading of "Treatments" (subject to limitations and restrictions).  All requests for refund should be emailed to sales@cermatreatment.com.com or via your account on the Cermatreatment.com.com website.

Cermatreatment warrants your satisfaction for a period of 90 days from date of purchase, in special cases we will honor a claim for up to one (1) year. Refunds are to be issued at Cermatreatment.com's sole discretion, and Cermatreatment.com will not honor a request for more than one (1) part # of our product at a time, limited to purchase price less shipping and handling and any other expense incurred by cermatreatment.com.com to deliver and/or accept returned product or issue said claim for refund of said product.

Limitations - One refund request per customer.  Up to $100 per request per customer.  The $100 limitation covers any single treatment product for automobile.  We encourage you to try before you commit to larger purchases or product including motor oil, grease, larger engines, and/or other Cerma products.   

Restrictions - Money back guarantee does not apply to Motor Oil, Grease, and/or any value packages.  In the specific case of a value package, we will refund the Treatment portion and accept a return of the motor oil as per our RETURN POLICY.  Money back guarantee does not apply to Transmission Treatment products when used in CVT or SVT Transmissions (Cerma Warranty / Money Back Guarantee is NOT valid for CVT or SVT Transmissions of any type due to the large number inherent manufacturer issues. Cerma STM-3 Transmission does not fix broken!  Speak to your dealer and/or manufacturer for more information.)

RETURN POLICY

Cermatreatment.com.com will accept returns for sealed, unbroken and unused product in its original factory condition for up to 30 days from original purchase date.  All requests for return must be sent through your account on the Cermatreatment.com.com website or to sales@cermatreatment.com.com.   Upon receipt of request, we will issue an RMA for the specified products.  Products sent to Cermatreatment.com.com offices for return without RMA will not be accepted for return or refund! No exceptions! DO NOT SEND RETURNS WITHOUT RMA# THEY WILL BE THROWN OUT AND YOU WILL NOT RECEIVE CREDIT FOR THAT RETURN.

Products must be in original condition for a full Credit (this may be waved at the sole discretion of Cermatreatment.com.com)

Return Policy applicable to retail customers only.

Cermatreatment.com reserves the right to deny any and all refund requests that we find to be fraudulent.

You agree not to request via your credit card company a charge back for purchases made here on www.cermatreatment.com.com , without first requisition an RMA # and allowing Cerma to issue a refund within a timely manner not to exceed 30 days from RMA issuing or a denial of claim by cermatreatment.com in writing.

You the client by completing a purchase here at www.cermatreatment.com.com and  (AGREE to TERMS) at time of check out at www.cermatreatment.com.com check out page, agree to be legally bound by these terms and further agree that you have read and fully understand the terms and conditions as stated here.

If at any time you feel like your request has not been handled fairly, you may file a appeal letter stating your situation in full and send it to  Cermatreatment.com Bijpu.inc 15580 Summerlin Road # 300 Fort Myers Fl and we will review it within 15 days of receipt, once we have determined cermatreatment.com position we will issue you a complete explanation of facts that would lead cerma to decline your request.

COPYRIGHT NOTICE
 
Copyright © 2001- Cermatreatment.com Bijou.inc Ownership of Copyright:
 
The copyright in this website and the material on this website www.cermatreatment.com, or any other site owned, licensed or maintained by Bijou.inc (including without limitation the text,pictures,testimonials,scanned data reports, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by cermatreatment.com Bijou.inc. Unless otherwise stated.
 
Copyright License:
 
CERMA Grants to you a worldwide non-exclusive royalty-free revocable license to:

• view this website and the material on this website on a computer or mobile device via a web browser;
• copy and store this website and the material on this website in your web browser cache memory; and
• print pages from this website for your own [personal and non-commercial] use.
 
CERMA Does not grant you any other rights in relation to this website or the material on this website.   In other words, all other rights are reserved.  For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without CERMA Prior written permission.  
 
Data Mining:
 
The automated and/or systematic collection of data from this website is prohibited.
 
Permissions:
 
You may request permission to use the copyright materials on this website by emailing info@cermatreatment.com or writing Bijou.inc 1550 Summerlin Road # 300 Fort Myers Florida 33908
 
Enforcement of Copyright:
 
CERMA takes the protection of its copyright very seriously.  If CERMA discovers that you have used its copyright materials in contravention of the license above, CERMA
may bring legal proceedings against you seeking monetary damages and/or an injunction to stop you using those materials.  You could also be ordered to pay legal costs.  If you become aware of any use of CERMA copyright materials that contravenes or may contravene the license above, please report this by email to info@cermatreatment.com or by post to Bijou.inc 1550 Summerlin Road # 300 Fort Myers Florida 33908
 
 
Infringing Material:
 
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to info@cermatreatment.com or by post to Bijou.inc 1550 Summerlin Road # 300 Fort Myers Florida 33908
 
 

THE FOLLOWING TERMS AND CONDITIONS APPLY EXCLUSIVELY TO YOUR ACCESS TO AND USE OF THIS WEBSITE, AND THE SERVICES AND INFORMATION OBTAINED THROUGH THIS WEBSITE, AND DO NOT ALTER THE TERMS OR CONDITIONS OF ANY OTHER AGREEMENT YOU MAY HAVE WITH CERMA INDUSTRIES, LLC. OR ITS AFFILIATES.

CERMA is pleased to provide you with the materials on our website (“Website”) for informational purposes only. Please carefully read these Terms and Conditions relating to your use of this Website. By using this Website, you agree to these Terms and Conditions. We reserve the right to change or replace these Terms and Conditions or any portion of them at any time without notice by updating this posting. Your continued use of this Website after any such changes constitutes your acceptance of the new terms. We encourage you to periodically visit this page to review the current Terms and Conditions that apply to your use of this Website.

IF YOU DO NOT AGREE TO ABIDE BY THESE OR ANY FUTURE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE OR ANY INFORMATION THAT YOU FIND HERE.

Please note that if you visit the website of any other CERMA affiliate or any national or “country” websites published and updated by our CERMA affiliates, you will be subject to the Terms and Conditions of Use of such website, which may differ from those stated herein.  CERMA may terminate, change, suspend or discontinue any aspect of this Website, including the availability of any features, at any time. CERMA may remove, modify or otherwise change any content, including that of third parties, on or from this Website.  CERMA may impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability. CERMA may terminate your use of this Website at any time in its sole discretion.

In compliance with the Children’s Online Privacy Protection Act of 1998, this Website is not intended or designed to attract children under the age of 13.

PRIVACY POLICY

CERMA collects personally identifiable information, such as names, addresses, e-mail addresses and the like, only when voluntarily provided by a Website user. CERMA. does not want to receive confidential or proprietary or personal automotive information through Website communications. Except as otherwise provided on this Website, any communication with CERMA’s Website or any other e-mail transmission to CERMA. on this Website is non-confidential. Except as otherwise provided on this Website, CERMATREATMENT.COM has no obligation to refrain from reproducing, publishing or otherwise using third party information for any purpose, and CERMA may use the content of such communication for CERMA's own commercial purposes. Whoever transmits any communication to this Website or otherwise to CERMA is solely responsible for its accuracy and completeness. This Website is intended to provide a service to users.

All rights not expressly granted herein are reserved to Bijou.inc Proprietary Rights.

PROPRIETARY RIGHTS

All content provided on this Website, including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their selection and arrangement (“Content”), is owned by or licensed to Cermatreatment.com Bijou.inc and/or its affiliates and protected by United States and international copyright laws. Cermatreatment.com and its affiliates and licensors retain all proprietary rights to the Content. The Content is intended for your personal, non-commercial use only and may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Cermatreatment.com prior written consent. Unauthorized use is strictly prohibited.

You agree that you will not systematically extract, collect or harvest, through electronic means or otherwise, any data or data fields from this Website, including but not limited to customer identities.

All trademarks on this Website are either trademarks or registered trademarks of Cermatreatment.com Bijou.inc or its affiliates or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written consent of Cermatreatment.com Bijou.inc. All page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of Cermatreatment.com Bijou.inc or its affiliates, and may not be copied, imitated, or used, in whole or in part, without the prior written consent of Cerma Industries, LLC. Other trademarks, registered trademarks, product names, service marks, and company names or logos displayed on this Website are the property of their respective owners.

Nothing contained in this Website shall be construed as conferring any right or license to any party under any Cermatreatment Bijou.inc Industries, copyright, trademark, patent, or any other intellectual property. All right reserved Cermatreatment.com, Bijpu.inc 2001-2015

USER CONDUCT

In using this Website, you agree:

* not to disrupt or interfere with the security of, or otherwise abuse, this Website, or any services, system resources, accounts, servers or networks connected to or accessible through this Website or affiliated or linked websites;
* not to disrupt or interfere with any other user’s enjoyment of this Website or affiliated or linked websites;
* not to use or attempt to use another’s account or information without authorization from Cermatreatment.com, or create or use a false identity on this Website;
* not to transmit through or on this Website spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings; and
* not to attempt to obtain unauthorized access to this Website or portions of this Website which are restricted from general access.

LINKS AND THIRD PARTY CONTENT

This Website may from time to time contain links to third party websites. These links are provided as a convenience and do not constitute an endorsement, sponsorship, or recommendation by CERMA of—or responsibility for—the linked websites, any content, services or products available on or through such websites, or the companies associated with such websites. CERMA does not review or control the content of third-party websites. CERMA expressly disclaims any responsibility for the content of any third-party websites linked to this Website. Cermatreatment.com urges you to use discretion when you access any third-party website linked to this Website.  CERMA does not warrant that the functions or informational materials contained in or accessed through this Website are free of computer viruses or other harmful components.

CERMA HAS NOT REVIEWED ALL WEBSITES THAT MAY BE LINKED TO THIS WEBSITE AND DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR THE CONTENT OF ANY THIRD-PARTY WEBSITES PAGES OR ANY OTHER WEBSITES LINKED TO SUCH WEBSITES. LINKING TO SUCH WEBSITES IS STRICTLY AT YOUR OWN RISK.

CONTENT, PRODUCT AND SERVICE INFORMATION - LIMITATIONS

All content available through this Website, including but not limited to data, technical drawings, configurations, quote and order information, and product or service listings is believed to be accurate. HOWEVER, YOU SHOULD INDEPENDENTLY EVALUATE THE ACCURACY OF THE INFORMATION AND THE USEFULNESS FOR YOUR PARTICULAR NEEDS OF ANY CONTENT, PRODUCT OR SERVICE AVAILABLE THROUGH THIS WEBSITE. Products and services are subject to change without notice. CERMA does not guarantee that products or services listed online will be available at the time of your order. All information on this Website is subject to the disclaimers below.

DISCLAIMERS AND LIMITATION OF LIABILITY
THIS WEBSITE AND THE CONTENT AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR INFORMATIONAL PURPOSES ONLY. YOU EXPRESSLY AGREE THAT USE OF THIS WEBSITE, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS WEBSITE, IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, AND EXCEPT AS EXPRESSLY AGREED TO IN WRITING, CERMA AND ITS AFFILIATES, DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

CERMA MAKES NO REPRESENTATION OR WARRANTY THAT THIS WEBSITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THIS WEBSITE OR ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. NOR DOES CERMATREATMENT.COM MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS WEBSITE OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH USE OF THIS WEBSITE.  EXCEPT AS SPECIFICALLY AGREED TO IN WRITING, UNDER NO CIRCUMSTANCES SHALL CERMA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY USE OF OR THE INABILITY TO USE THIS WEBSITE, OR ANY CONTENT OR SERVICES CONTAINED IN THIS WEBSITE, OR ACCESSIBLE THROUGH THIS WEBSITE, OR ANY WEBSITE LINKED TO THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF CERMATREATMENT.COM IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU ACKNOWLEDGE THAT CEMA DOES NOT CONTROL INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH THIS WEBSITE. EXCEPT AS OTHERWISE AGREED IN WRITING, CERMATREATMENT.COM AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY ADVICE, OPINION, STATEMENT OR OTHER CONTENT OR OF ANY PRODUCTS OR SERVICES DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES, INCLUDING BUT NOT LIMITED TO, FRAMED CONTENT.

CERMA ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL AND CONSEQUENTIAL) SUFFERED BY A USER, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, NONDELIVERIES OF CONTENT OR E-MAIL, ERRORS, SYSTEM DOWN TIME, MIS-DELIVERIES OF CONTENT OR E-MAIL, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION, OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF CERMATREATMENT.COM ITS AFFILIATES, ITS LICENSORS, OR A USER’S OWN ERRORS AND/OR OMISSIONS.
EXCEPT AS SPECIFICALLY AGREED TO IN WRITING OR AS REFLECTED ELSEWHERE ON THIS WEBSITE, CERMA DISCLAIMS ANY WARRANTY OR REPRESENTATION THAT CONFIDENTIALITY OF INFORMATION TRANSMITTED THROUGH THIS WEBSITE WILL BE MAINTAINED.

BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, THE ABOVE LIMITATIONS MAY NOT APPLY TO ALL USERS. IF A USER OF THIS WEBSITE IS DISSATISFIED WITH ANY PORTION OF THIS WEBSITE, OR WITH ANY OF THESE TERMS AND CONDITIONS OF USE, THE SOLE AND EXCLUSIVE REMEDY FOR THE USER IS TO DISCONTINUE USING THE CERMATREATMENT.COM WEBSITE.

AUTOMOTIVE ADVICE OR PROFESSIONAL SERVICES NOT PROVIDED
CERMA is not engaged in rendering Automotive or similar professional services or advice. Any information provided is not intended to replace Automotive advice offered by a Automotive professional. If you desire or need such advice, you should consult a professional Automotive Mechanic.

SEVERABILITY

If any provision of these Terms or Conditions is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms and Conditions shall remain in full force and effect. Any provision of the Terms and Conditions held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. The parties further agree to replace such invalid or unenforceable provision of these Terms and Conditions with a valid and unenforceable provision that will achieve, to the extent possible, the economic, business, and other purposes of such invalid or unenforceable provision.


APPLICABLE LAW

This Website is controlled and operated from our offices in the state of Texas, U.S.A. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Texas, and the federal laws of the United States of America, without giving effect any conflict of law’s provisions thereof. You agree to submit to the jurisdiction of the state or federal courts located within Texas for any dispute related to this Website.

This Website is based in the U.S. and does not adhere to the regulations of any country or jurisdiction other than the U.S. It is intended for U.S. residents ONLY and as such, product names, descriptions and labeling are of U.S. origin. Products may not be available in all countries. Nothing herein shall be construed as a solicitation or promotion of any product or of an indication of any product that is not authorized by applicable laws and regulations. In addition, you agree that you will comply with all applicable local, state, national and international laws and regulations, including but not limited to United States export restrictions, that relate to your use of or activities on this Website.

IF YOU ARE ACCESSING THIS WEBSITE FROM OUTSIDE THE UNITED STATES, AND ARE RESTRICTED UNDER THE LAW OF YOUR JURISDICTION FROM DOING SO, DO NOT ACCESS OR USE THIS WEBSITE. CERMATREATMENT.COM MAKES NO REPRESENTATION THAT THIS WEBSITE IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you and Cermatreatment.com governing your use of this Website. These Terms and Conditions shall not be modified except by Cermatreatment.com as provided herein or through a written document signed by both parties. You agree that any claim arising out of or related to these Terms and Conditions of this Website must be filed within one year after it arose or be permanently barred.

All rights not expressly granted herein are reserved to Cermatreatment.com.

NOTICE ON TESTIMONIALS

By you the author having submitted a verbal or written testimonial in support of Cerma STM-3 related products, you are doing so at your own free will & discretion without charge to CERMA. Such submissions in written form or verbal once received by CERMA become the sole property of CERMA and may be used as the sole discretion of CERMA without further claim to ownership rights by submitting author.  All content provided on this website, including the testimonials and graphics, is owned by or licensed to CERMA and//or its affiliates (the “Content”) and protected by United States and international copyright laws. CERMA and its affiliates and licensors retain all proprietary rights to the Content. The Content is intended for your personal use only and may not be reproduced, copied, altered, or distributed without the prior written consent of Cermatreatment.com.

In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, you should be aware of the following:

1. The testimonials displayed are given verbatim except for correction of grammatical or typing errors. Some have been shortened where the testimonial was lengthy, or portions were repetitive.
2. The customer testimonials are actually received from our customers. They are individual experiences by persons who have used our products. However, the effectiveness of our products varies depending on each customer’s situation. Therefore, these testimonials and case histories reflect individual results and CERMA does not claim that they are typical results you should expect to achieve.
3. The expert testimonials and endorsements are actually received from automotive professionals, whose qualifications give him or her the expertise that he or she is represented as possessing. The testimonials and endorsements are supported by the respective Automotive professional’s actual exercise of his or her expertise in evaluating the product features or characteristics with respect to which he or she is an expert and which are both relevant to an ordinary consumer’s use of or experience with the product and also are available to the ordinary consumer. Furthermore, the testimonials and endorsements are supported by an actual evaluation, examination or testing of the product that is at least as extensive as that an expert in the field would normally conduct in order to support the conclusions presented in the endorsement or testimonial.
4. The automotive professionals may receive compensation from CERMA. in the form of fees for testing costs, reports and research.